Fix it up: the luxe life of repairing
Today, the concept of luxury is undergoing a significant transformation. It is no longer just a status symbol tied to ephemeral consumption, but an opportunity to rediscover sustainability and durability. Increasingly, fashion brands are implementing repair policies to give new life to damaged garments, responding to a growing demand for environmental responsibility.
Pierre-Alexis Dumas, artistic director of Hermès, stated, “Luxury is what you can repair,” emphasizing the importance of durability and maintenance in the concept of luxury. This mindset has been amplified by the pandemic, which has pushed consumers towards more conscious and responsible consumption.
Repair is no longer seen as a marginal service but as a central element in brand communication, becoming a symbol of value and sustainability. This new repair ethic, already pursued by brands like Brunello Cucinelli, Patagonia, and Levi’s, reflects a growing desire to buy less and better, investing in items that can last through generations. In this view, every mend or repair becomes a fascinating scar, symbolizing the personal bond that develops with an object. For historic brands like Barbour and Tricker’s, this practice is certainly not new: the British royal family is known for sending their iconic garments for repair, preferring to revive memories rather than replace the old with the new.
From this perspective, luxury consumers become not just customers but true “guardians” of the brand, sharing a vision of beauty that asserts itself over time and enriches itself with personal stories.
Kintsugi: the art of making repair visible
Kintsugi (金継ぎ), or kintsukuroi (金繕い), literally meaning “to repair with gold,” is a Japanese restoration technique developed in the late 1400s by potters specializing in creating tea ceremony cups, Cha no yu. This practice not only repairs damaged objects but also celebrates imperfections and scars, transforming fractures into unique aesthetic elements. In the current context of luxury and sustainability, kintsugi aligns perfectly with the philosophy of repair, where every sign of wear becomes a testament to the life and history of an object. Instead of hiding defects, this art highlights them, reminding us that beauty can arise from lived experiences.
Tikkun olam: repairing the world
The concept of Tikkun Olam, a Hebrew term meaning “repair the world,” embodies deep symbolism related to trapped light, a central theme in Kabbalistic mystical tradition. According to this view, during the creation process, God emanated a pure and powerful divine light. To allow this light to coexist with the material world, it was “trapped” within vessels (or “kelim”). Unfortunately, many of these vessels proved fragile and broke, scattering divine light throughout the world. The human task, therefore, becomes to repair these vessels and recover the scattered light, restoring balance and harmony. Every act of kindness, repair, and care towards others and the world is a fundamental step toward this collective healing. In this context, repair goes beyond the mere physical dimension; it is also spiritual and relational.
Every time we choose to repair rather than throw away, we actively contribute to rebuilding the world and recovering the lost light.
In the novel “BEE SEASON,” the protagonist confronts her vulnerabilities and personal “fragments,” discovering that the path of repair is essential for her inner growth. This journey reveals itself as a manifestation of love and responsibility, a way to reassemble the parts of a fractured world.
Repair also emerges as a powerful theme in cinema. In “ATONEMENT,” the story follows the consequences of an impulsive act that causes an irreparable rift in a relationship, but also highlights the desire to atone and repair the damage, reflecting on the power of forgiveness. “LITTLE MISS SUNSHINE” shows how an imperfect family faces challenges and conflicts, but through their shared journey, they find the strength to come together and support each other, highlighting the beauty of relational repair. In “HUGO CABRET,” repair becomes a profound inner journey for young Hugo, an orphan living among the shadows of a Parisian train station. His quest to repair an automaton left to him by his father symbolizes a greater desire: to rebuild the bond with his identity and past. This process of adjustment is not just mechanical; it represents a path of healing and discovery.
Repairing for sustainability and the future
Beyond the spiritual and personal aspects, repair plays a fundamental role in sustainability. Repairing means reducing waste, supporting local artisans, and adopting a more respectful mindset towards the planet’s resources. This circular approach represents a break from the linear consumption of throwaway culture. Every time we choose to repair, we add value to objects and encourage an economy that favours work, creativity, and attention to detail. Buying less but of quality; supporting artisans and retailers who offer repair services; seeking high-quality used items and customizing them: these are all concrete actions that allow us to live sustainably and consciously.
From returns to renewal: stages of refurbishment in quality control
In the quality control process, repair plays an important role, especially when it comes to returned products. The main goal is to restore these items to a like-new condition so that they can be reinserted into stock for new shipments and sales. This phase not only ensures the quality of the final product but also contributes to sustainability and efficiency in the production cycle.
Stages of the Repair Process:
Initial Inspection: The first step involves opening the packaging and checking the external conditions of the product. This includes checking for any visible damage and identifying the product according to the external label.
Damage Assessment: A visual check is conducted to identify any damage, whether to the shoe uppers, leather, or hardware of bags. Operators assess color and the presence of stains or scratches.
Restoration of Original Conditions: In case of damage, specific cleaning products, such as creams or solvents, are used to remove stains and restore the leather. Additionally, a hairdryer or steamer may be used to eliminate creases and imperfections.
Control and Replacement of Accessories: Accessories, such as zippers and buttons, are checked and repaired or replaced as necessary. It is essential to ensure that every component functions correctly.
Packaging and Preparation for Stock: After repairs, the product is carefully repackaged, reintroducing any padding and protections. A new label is applied if necessary to ensure that information is updated.
Final Assessment: Finally, a last inspection is performed to evaluate whether the product can be refurbished or if it should be designated as a second choice. Eligible products are reinserted into stock, ready for new shipments and purchases.
Thanks to careful assessment and restoration techniques, it is possible to return items to customers in perfect condition, increasing customer satisfaction and reducing waste. This video showcases some examples of the repair phases for various merchandise.
The luxury of repair: a forgotten value
For many, the ability to repair an object is synonymous with quality and durability. However, the global market has accustomed us to a consumerist mindset where, when an object breaks, it is thrown away. The act of discarding and repurchasing has become a symbol of social status, a way to assert one’s affluence. Repair, once considered “for the poor,” is slowly regaining its value, becoming an act of authenticity and awareness.
Adopting a repair-oriented mindset is not only a sustainable choice but also represents resistance to a system that rewards excessive consumption. Brands that promote repair are winning over consumers, encouraging them to develop a deeper connection with the objects they own, thus transforming the way we live and relate to luxury. The challenge for the future will be to continue promoting this mindset, encouraging both brands and consumers to consider repair as a valid and desirable option, not only for its economic value but also for the emotional bond and sustainability it can offer.
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